TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES

Effective Date: [Insert Date]

Welcome to the website of [Your Business Name] (“we,” “our,” or “us”), and thank you for your interest in our online coaching services offered through our website and other related platforms (“Website” or “Service”). The following terms and conditions constitute a legally binding agreement between you and us regarding the use of our Services. By accessing or using our website and services (low back pain coaching, educational content, and online consultations), you agree to comply with these Terms and Conditions (“Terms”).

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OUR WEBSITE, PURCHASING A SERVICE, OR OTHERWISE USING OUR SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING OUR PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.

1. Interpretation

Definitions:

• Business Day: Any day other than a Saturday, Sunday, or statutory holiday in Canada.
• Charges: Fees payable by the Client for the provision of Services.
• Commencement Date: The date of our acceptance of your Order.
• Contract: The agreement between us and you, consisting of your Order and these Terms.
• Customer / Client / You: The individual purchasing or using our Services.
• Deliverables: Coaching materials, recommendations, or any outputs as defined in your Order.
• Order: Your request for coaching Services submitted via our website or email.
• Services: The online back pain coaching services, including personalized guidance, materials, and communication, as outlined in your Order.
• Supplier Materials: All content, documents, and digital resources provided to you during the course of our Services.
• Website: Our platform through which Services are offered.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use our website or services. By accessing our site, you represent and warrant that you meet this requirement.

3. Use of Services

You agree to use our website and services solely for lawful purposes and in compliance with all applicable laws and regulations. You may not:

• Violate any local, national, or international law or regulation.
• Interfere with, damage, or disrupt our website or services’ functionality or security.
• Attempt to gain unauthorized access to any part of our systems or networks.
• Use our website to transmit any harmful, fraudulent, or illegal content.
• Misuse our content or represent it as medical advice if you are not authorized to do so.

4. Professional Scope & Geographic Limitations

• The founder of [Your Business Name] is a registered physiotherapist in India. Services delivered to individuals located outside these countriesare provided strictly in the capacity of a back pain coach, not as a regulated healthcare provider. No physiotherapy, medical treatment, or diagnosis is offered to clients located outside the UK or India.

5. Disclaimers

• Our website and coaching services are provided on an “as is” and “as available” basis. Results may vary based on health history, condition severity, complexity & chronicity, adherence to the program, and other personal variables. Our services are not a one-size-fits-all solution.
• Testimonials or success stories reflect individual experiences and should not be considered typical results or promises/projections of future performance. The coaching and content provided are for educational and informational purposes only, and do not constitute medical or physiotherapy advice. We make no warranties or representations about the accuracy, completeness, or reliability of the content or services provided. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• You should always consult a qualified healthcare provider before making decisions regarding your health, particularly when dealing with ongoing or severe low back pain.

6. Construction

• All sales are final unless required otherwise by law.
• You acknowledge that outcomes vary by individual and depend on multiple factors, including health history, participation, and adherence.
• In the event of cancellation or termination of Services, no refund shall be issued unless legally mandated.
• A reference to “writing” includes emails.

7. Basis of contract

• By submitting an Order, you are offering to purchase Services in accordance with these Terms.
• The Contract is formed once we confirm acceptance of your Order.
• This Contract supersedes any other prior communications or terms.
• Marketing material is illustrative only and does not form part of the Contract.
• We reserve the right to update these Terms at any time.

8. Supply of services

• We will provide the Services with reasonable care and skill.
• Performance timelines are estimates and not guarantees.
• We may update or modify Services to comply with applicable laws or improve quality.

9. Customer Obligations

You agree to:

• Provide accurate and complete information when placing an Order;
• Cooperate with us fully during the course of coaching;
• Not reproduce, distribute, or share our content without permission;
• Use the Services for lawful purposes only;
• Acknowledge that our coaching does not replace medical advice.

If you fail to comply with your obligations, we may suspend or terminate your access to Services.

10. Bookings and Payments
11. Appointments:
    All coaching sessions are subject to availability and confirmation. You agree to provide accurate information when booking and to notify us in time about any changes or cancellations as per our rescheduling and cancellation policy.
12. Payments:
    Payments must be made through the methods available on our site. By submitting payment information, you confirm that you are authorized and have the legal right to use the selected payment method. All payments must be made in full at the time of purchase. Fees are listed on the Order page or communicated via email. All payments are non-refundable unless otherwise required by law. We may suspend Services if payment is not received.
13. Intellectual Property

All content provided on our website—including videos, written materials, frameworks, logos, and other assets—is the intellectual property of [Your Business Name] and protected by copyright, trademark and other applicable laws. You may not copy, reproduce, distribute, or alter any content without our prior written consent.

12. Confidentiality

• Both parties agree to keep confidential any sensitive business or personal information shared during the coaching relationship.
• This obligation continues after the termination of Services.

13. Limitation of Liability

• To the maximum extent permitted by law, [Your Business Name] will not be liable for any damages, direct or indirect, incidental, consequential, or punitive damages including health complications, loss of income, or dissatisfaction resulting from your use of our services or website. This includes (but is not limited to) loss of data, injury, delays, or business disruption.
• Our total liability shall not exceed the amount paid by you for the Services.
• This limitation applies even if we were advised of the possibility of such damages.

14. Termination

Either party may terminate the Contract:

• With 30 days’ written notice, or
• Immediately if the other party breaches the Terms or becomes insolvent.

Upon termination:

• You must stop using all materials and delete or return any proprietary content.
• Any unpaid invoices remain due.

15. Force Majeure

We are not responsible for delays or failures due to causes beyond our control, including but not limited to natural disasters, internet outages, illness, or governmental restrictions.

16. General

• You may not assign this Contract without our written consent.
• Notices may be sent via email and are deemed received after one business day.
• If any clause is found invalid, the rest remain enforceable.
• No agency or partnership is created through this Contract.
• These Terms may be updated by us at any time, with changes effective upon posting.
• You agree to indemnify us from any claims arising from your use of the Services.

17. Indemnification

You agree to indemnify and hold harmless [Your Business Name], its owner(s), staff, and affiliates from any claims, losses, or damages resulting from your violation of these Terms or misuse of our services.

18. Changes to These Terms

We reserve the right to update or revise these Terms at any time without notice. Changes will be effective immediately upon posting. Your continued use of the site or services after any updates constitutes acceptance of the new Terms.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada. Any disputes arising from your use of this site or services will be resolved under the exclusive jurisdiction of the courts of Ontario, Canada.

20. Contact Information

If you have any questions about these Terms or our services, please contact us:

[Your Business Name]
Email: [yourname]@[yourdomain].com
Phone: [Your Contact Number]